TERMS AND CONDITIONS
Please read this document carefully.
These terms and conditions are effective for all Customers as of January 15, 2023.
We strive to keep our general terms and conditions of sale and use as clear as possible, and to provide you with all the necessary information about online transactions in our store so that you can easily understand the entire process—from placing an order and delivery/pickup to a possible return, if applicable.
It is very important to us that your online shopping experience meets your expectations, so we would appreciate it if you could take a few minutes to continue reading. By making or placing an order, you agree to our general terms and conditions of sale and use.
Please note that different terms apply to purchases made at our “brick-and-mortar” stores (including prices, service fees, availability, delivery times, and return policies); please check with one of our stores for details.
Definitions
For the purposes of these terms and conditions, the following definitions apply:
1. Domain www.galerianicolaunasoni.pt
1.a) The website www.galerianicolaunasoni.pt is owned by Galeria Nicolau Nasoni Lda, with its registered office at Rua do Rosário, 234 - 4050-522 Porto, legal entity number 516 277 014.
1.b) Seller: Galeria Nicolau Nasoni Lda. is the owner of all items available on the website www.galerianicolaunasoni.pt.
1.c) Customer: A natural person or legal entity with legal capacity who intends to purchase movable property, the sale of which is conducted in accordance with the rules of Galeria Nicolau Nasoni Lda.
2. Purpose and Scope of Application
2.a) These general terms and conditions of sale and use apply to visitors to the website www.galerianicolaunasoni.pt and to any commercial transactions conducted through the Galeria Nicolau Nasoni Lda. online store. They also provide and define all necessary information for customers regarding the terms of sale, ordering, payment, and delivery of purchases made on our website.
2.b) The works of art advertised and sold on www.galerianicolaunasoni.pt are the sole responsibility of the Seller, particularly with regard to their ownership, quality, safety, origin, warranty, and compliance with applicable laws.
2.c) Transactions are entered into directly between the Seller and the customer, in compliance with applicable laws and other legal requirements.
3. Safety Requirements
Galeria Nicolau Nasoni Lda. prides itself on respecting the personal data of all users of its website and is committed to protecting all personal information that each user chooses to provide there.
There may be areas of the website that can be accessed without the user providing any personal information. However, when it becomes necessary to collect data for the provision of products, or if the user decides to provide their personal data, the collection and use of such data will comply with the requirements of the applicable legislation on the protection of personal data—the General Data Protection Regulation—in order to ensure the confidentiality and security of the personal data provided.
Galeria Nicolau Nasoni Lda. reserves the right, without prior notice, to modify and update its security procedures, always in full respect of the rights of data subjects and guided by the principle of accountability set forth in the GDPR. Despite the aforementioned security procedures, there are risks associated with using the Internet over which Galeria Nicolau Nasoni Lda. has no control and which require data subjects to exercise constant attention and caution.
4. Execution of the purchase and sale agreement
4. a) The works of art are presented on the Website with a description that allows the customer to learn about their essential characteristics and price.
4. b) The Member selects the items they wish to purchase.
4. c) Confirm your selection(s) and accept these terms by clicking the confirmation button.
4. d) The customer pays for the item(s).
4. c) The Nicolau Nasoni Gallery reserves the right to cancel the purchase if the required information is not provided by customers with a Portuguese tax identification number (NIF) for purchases exceeding €1,000.
4. d) The customer receives an email confirming that their order has been accepted.
4. e) The seller ships the order to the customer's address as soon as possible.
4. f) The customer must confirm receipt of the item(s), their conformity, and their condition.
4. g) In the absence of confirmation, the works of art are presumed to have been received in good condition within 15 (fifteen) days from the date of their shipment.
5. Products, Prices, and Payments
The price is listed in euros, with all taxes and fees included in the product description.
Galeria Nicolau Nasoni, Lda. reserves the right to replace or modify the available products, their prices, and the terms and conditions at any time, while honoring orders that have already been placed. Galeria Nicolau Nasoni, Lda. makes every effort to ensure that the information presented is free of typographical errors (in product descriptions, specifications, prices, and/or images/photographs) and, whenever such errors occur and are detected, will correct them immediately. The selling price for the product in question is set and indicated by Galeria Nicolau Nasoni, Lda.
6. Order Requests
Users can place their orders online at www.galerianicolaunasoni.pt. Orders can be placed 24 hours a day, 7 days a week through the Galeria Nicolau Nasoni, Lda. online store.
While browsing the store, you can add items to your shopping cart by clicking the “Buy” button. When you’ve finished selecting your products, you can choose the “Proceed to Checkout” option to complete your purchase. In the “Delivery Address” field, you can choose to pick up your order at one of our Galeria Nicolau Nasoni stores or have it delivered to the address you specify.
After entering your personal information, you will be asked to confirm it and to confirm your intention to place the order. Once confirmed, the order will be shipped to the selected delivery address. You will receive an email confirming that Galeria Nicolau Nasoni, Lda. has accepted your order. Once your order has been accepted, you will be provided with a tracking number that will allow you to track the delivery of your products.
7. Package Delivery
Small packages (up to 20 kg) will normally be delivered by courier between 8:00 a.m. and 7:00 p.m. on business days, or by freight carriers for large packages (over 20 kg), in the morning between 8:00 a.m. and 2:00 p.m. and in the afternoon between 2:00 p.m. and 8:00 p.m., Monday through Friday.
For orders paid by bank transfer, credit card, ATM, or MBWAY, the shipping timeframe will generally be up to 24 hours on business days, starting from the date Galeria Nicolau Nasoni, Lda. receives and confirms payment for the order.
Delivery will be made upon signature of the receipt by any person present at the specified address, who will, from that moment on, be responsible for delivering the item to the Customer. If no one is present at the specified address, another delivery attempt will be made at the aforementioned address for 3 business days, after which the package will be returned to Galeria Nicolau Nasoni, Lda. For orders returned to Galeria Nicolau Nasoni, Lda., a new delivery will be scheduled, and the cost of this delivery will be borne by the Customer.
Payment can be made at the time of order confirmation via ATM, credit card (VISA/MasterCard—subject to confirmation), or bank transfer.
8. Payment Methods
Galeria Nicolau Nasoni, Lda., offers several payment options for your order through its online store:
Credit Card (Visa and MasterCard) - The Customer must enter all requested information. If the payment platform indicates that the transaction has been declined, the order will be canceled and the Customer will be notified. (Galeria Nicolau Nasoni, Lda. is not responsible for payment cancellations.)
MBWay - The Customer must enter the cell phone number associated with MBWay and confirm the payment in the MBWay app. If the payment platform indicates that the payment was declined, the order will be canceled and the Customer will be notified. (Galeria Nicolau Nasoni, Lda. is not responsible for payment cancellations.)
ATM - You have 12 hours after placing your order to make the payment at an ATM or via online banking, using the details provided in your order confirmation (bank name/reference number/amount) and sent to your registered email address. This information is also saved in your customer account under “orders.” If payment is not made by the end of the second day, the order will be canceled.
Bank Transfer - You have 24 hours after placing your order to make the payment at an ATM or through online banking, using the information provided in your order confirmation (IBAN/BIC/SWIFT and amount) and sent to your registered email address. This information is also saved in your customer account under “orders.” If payment is not received by the 5th day, the order will be canceled.
Nicolau Nasoni Gallery, Lda.
Santander Totta
NIB: 0018 0003 53246401020 64
IBAN: PT50 0018 00035324640102064
BIC: TOTAPTPL
9. Premium Delivery
The Premium Delivery service is a personalized service that includes delivery at a time and date agreed upon between the customer and Galeria Nicolau Nasoni, Lda. This service was created to facilitate deliveries on days when the customer is available to receive them outside of regular business hours and on non-business days. This service must be scheduled with our customer service team by emailing galerianicolaunasoni@gmail.com or calling 926511070. This service incurs an additional fee depending on your location.
10. Damage During Shipping
Small items (up to 20 kg), typically delivered by courier:
Upon delivery, check the condition of the packaging.
If the packaging shows any signs of damage (damaged, wet, or torn box, etc.), you must REFUSE the package (in this case, without opening it).
If you decide to accept the package, you must ask the courier for the delivery slip and note any visible damage to the packaging; in addition, write “reservations upon delivery, subject to verification.”
Large items (> 20 kg), typically delivered by freight forwarders:
ALWAYS request that the item(s) be unpacked.
Check the item(s) for any visible external and/or internal cosmetic damage. If there is any, DO NOT accept them.
If the item is not in perfect condition, you should refuse it upon delivery.
Upon delivery
When receiving the package, check the condition of the packaging. If it shows any signs of damage (damaged, wet, or torn box, etc.), you should refuse the package (in this case, without opening it).
If the item is not in perfect condition, you should refuse to accept it at the time of pickup.
11. Termination of the Contract
The Customer has, under applicable law, the right to cancel the contract (without paying compensation and without needing to provide a reason), which must be exercised by email, letter, or phone to Customer Support at www.galerianicolaunasoni.pt within 14 days from the date of receipt of the order (Article 10, paragraph 1 of Decree-Law 24/2014 of February 14).
The items must be returned within 14 (fourteen) days after notification of the decision to terminate the contract and must be accompanied by the original invoice (Article 13, paragraph 1, of Decree-Law 24/2014 of February 14).
If the right of free cancellation is exercised within the aforementioned period, only the price of the purchased Product(s) and the shipping costs will be refunded within 30 (thirty) days. Return shipping costs are the responsibility of the Buyer, unless a promotion is in effect. If you wish to exchange or return items, you may visit any Galeria Nicolau Nasoni, Lda. store or contact Customer Service at 926511070, which will provide you with all the information regarding the exchange/return process. Under no circumstances should you send items without prior contact, as they will not be accepted.
Returns and exchanges must comply with the following conditions:
Returns must be in good condition, in their original, complete packaging, and accompanied by the corresponding invoices;
Galeria Nicolau Nasoni, Lda. does not accept returns or exchanges for:
Damaged items.
After contacting Customer Service at Galeria Nicolau Nasoni, Lda. and receiving return instructions, you may send us the item, properly packaged in its original packaging, to the following address:
Galeria Nicolau Nasoni, Lda.
Rua do Rosário, 234
4050-522 Porto
All items will be inspected upon arrival at our facility, and only those that meet the return policy will be accepted for exchange or return.
2. If the artwork is returned by the customer, the customer must bear the shipping costs. If any defect is found in the artwork in question, the Seller will reimburse the shipping costs.
If you choose to request a refund, please contact us at:
. The refund will be issued via the same payment method used for the original transaction. If you paid by bank transfer, please provide us with your IBAN (International Bank Account Number).
A refund will be issued only within a maximum of 30 days from the date of receipt of the notice of withdrawal.
Galeria Nicolau Nasoni, Lda reserves the right to refuse items that do not meet these conditions.
12. Final Provisions
Galeria Nicolau Nasoni, Lda may send the Customer information about new products, promotions, or other items of interest to customers of the online store.
If you have any comments or questions, please contact our Customer Support Hotline at 926511070—(Monday through Saturday: 10 a.m. to 8 p.m.) or by email.
13. Online Complaint
If you wish to file an online complaint, you can do so on the Online Complaints Book website.